- 1. What kind of services do you provide?
- We provide: domestic and commercial cleaning as well as ironing and laundry services
- 2. What sort of jobs are the cleaners prepared to do?
- The trained and qualified staff of Liliya Cleaning is prepared to handle all sorts of tasks required by their job.
- 3. Can I specify the day the cleaner comes?
- Sure! You can chose whatever day suits you best for the cleaner(s) to come.
- 4. Can I use the service once a month?
- Of course. We continuously try to tailor our services according to the needs and wishes of our clients.
- 5. Will I have the same cleaner every time?
- Yes.
- 6. Can I have a cleaner just for an hour?
- Unfortunately, we have a minimum of 2 hrs per visit.
- 7. What happens if the cleaner lets us down?
- If you are not happy with your current cleaner, we will change it.
- 8. Will you be able to provide me the same service if I move to a different area?
- Absolutely! Liliya Cleaning strives to provide the same level of quality service, no matter the location.
- 9. What will happen if there is a mistake and the cleaner doesn’t come on the day?
- We will try and correct the mistake and we will make sure that the cleaner is always on time for the day.
- 10. Who pays the cleaner, or how we will deal with the payments?
- Liliya Cleaning employs its own staff and deals with any payments personally. All payments are made payable to Liliya Cleaning Company, whether in cash or cheque.
- 11. What happens if the cleaner break something?
- Liliya Cleaning is fully ensured and will cover any caused damages to your property.
- 12. How do you vet the cleaners?
- Liliya Cleaning vet its prospective applicants in the following:
- Immigration Status; - Proof of identity and home address; - Past work history and references; - General personality suitability We will make sure the cleaners are fully prepared before attending your property. - 13. How do you ensure reliability and honesty?
- We ensure that our cleaners will operate in a reliable and honest manner. Personality traits and sense of integrity are also advisory.
- 14. If I am happy when can you start?
- As soon as you would like to.
- 15. OK, I want to go ahead. What happens next?
- You can either call us on: 0191 209 2279 or 0780 758 1232
- Alternatively, you may e-mail us your specific requirements using our 'Book An Interview’ on-line form.
We will contact you within 24 hours to discuss arrangements.
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